Telehealth at
Time & Space Psychology

💡 What You Can Expect

Before your first session: We'll email you a secure link to join, and you won't need an account or any special software. If you're a new child or adolescent client, we'll also send a welcome letter as part of your welcome pack, so that therapy feels a little more familiar before we begin.

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When you join: When you click the link, we'll let you in and take things slowly. There's no rush to get started, and we begin by settling in, in whatever way helps you most. Joining from bed, wrapped in a blanket, with a stim toy, a warm drink, or the dog beside you is completely welcome.

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During the session: You choose how you take part. You can keep your camera off, use chat instead of talking, turn on subtitles, wear headphones, or move around the room, and you never need to explain why. Sessions usually run for 50 to 60 minutes.

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Afterwards: There's nothing you need to do afterwards. If you'd like a written summary of the session, you can opt in on your form and we'll email it to you.

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🧸 Our Virtual Therapy Playroom

Therapy with children happens in our virtual therapy playroom, a calm, cosy space made for Telehealth. There is a comfy armchair and a warm lamp, shelves of art supplies and building blocks, puzzles across the rug, and a cabinet full of games to choose from.

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Children pick what they would like to do, and we play, draw, build, and talk together at whatever pace feels right.​\

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For some activities, we send a link in the chat, and your child can click it to open the game and play with us.

Play is how children communicate, and two faces on a screen can feel flat, especially for children who find eye contact or conversation tiring. The playroom gives us something to do together, so connection can build through shared activities rather than questions.

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Children join from their own safe space at home, in their own room if they like. They stay in control of their environment, and we can adjust each session to suit their body and nervous system, with options like muting, volume, subtitles, chat, headphones, and moving around or stepping off camera.

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This is especially helpful for children and young people in rural and regional areas who don't have a child psychologist in their town, and for autistic children, children with PDA profiles or ADHD, and children who are anxious or sensitive to sound, light, or new places. Younger adolescents can use the playroom too, and older teens can choose a standard video call if that feels more like them.

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🛋️ Getting Ready

For everyone:

• Choose a quiet, private space where you feel safe and comfortable.

• Use headphones if you can, for better sound and privacy.

• Have water, tissues, or sensory tools nearby.

• Log in a few minutes early so you have time to settle.

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For children and young people:

• Let your child choose a familiar space, such as their bedroom or a play area.

• Have paper, drawing tools, a fidget, a snack, or a favourite soft toy nearby.

• Playroom links open in a new tab on your child's device, so it helps to keep the chat visible.

• For younger children, we often check in with a parent or carer at the start or end of the session. Let us know if you'd like to stay nearby but off camera, sit in for part or all of it, or have a quick debrief afterwards.

 

We'll always work with you to find a setup that suits your child's needs, comfort, and communication style.

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💻 Joining & Tech Help

We use Microsoft Teams for all Telehealth sessions, and you don't need an account. Open the link we email you on a computer, phone, or tablet, join in your browser or with the free app, allow your camera and microphone, and we'll let you in.

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A steady connection helps, and switching from Wi-Fi to mobile data is a good backup. If you drop out during a session, we'll contact you by phone or message so we can carry on. You're responsible for your own device, internet, and data costs, so if tech access is a worry, let us know. Tech hiccups happen, and we're always happy to problem-solve with you.

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🔐 Privacy & Confidentiality

Your privacy matters to us, so here is how we look after it:

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• Sessions happen on Microsoft Teams, which uses encryption and meets Australian privacy standards. Some playroom activities open on other websites through a link we send in the chat. We use private links, and we never ask children to create an account or enter personal information. ​

• We never record sessions unless you've given clear written consent, and you can take that back at any time. We keep notes after each session, just like in-person appointments, stored securely under Australian privacy laws and the APS Code of Ethics.​

• To protect your privacy, we recommend using your own device, a private password-protected Wi-Fi connection, and a space where others can't overhear. Telehealth isn't right for every situation, especially if privacy is hard to find, technology is a barrier, or there are safety concerns. If you're unsure, we'll talk it through with you.

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For the full detail, see our Digital Access & Cyber Safety Policy, Privacy & Confidentiality Policy, and Record Keeping Policy.

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🤝 When Things Happen In Person

Most of our work happens online, and some parts need to be face to face. Learning and cognitive assessments happen in person: in Meanjin (Brisbane) we visit you at home or in a comfortable community space, and in Naarm (Melbourne) sessions are held in Scoresby. In-person therapy is also available in Scoresby.

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School, kindy, or daycare observations can be arranged as an optional add-on. Everything else, such as intake, questionnaires, and feedback, can usually happen online.

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🤍 Questions?

If you're wondering whether Telehealth is the right fit for you or your family, we're always happy to talk it through. We want therapy to feel accessible, sustainable, and tailored to your needs.

👉 Contact us to chat it through, or
👉 Check our Telehealth FAQs for more info and tips.

📄 View our full Telehealth Policy here.